At Kluugg, we believe that excellent service is as important as the quality of our products. Whether you have a question about your order, need assistance with sizing, or simply want to know more about our brand, we are here to help.
Email: contact@kluugg.com
We accept returns within 14 days of delivery, provided items are unused, unworn, and in their original packaging. Once your return is approved, refunds are issued to the original method of payment within 5–10 business days. Full details are available in our Return & Refund Policy
Certain items, such as socks or accessories, may be marked as Final Sale and are not eligible for return or exchange. These will always be clearly indicated at the time of purchase.
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location. Orders are processed within 1–3 business days. Once dispatched, delivery takes approximately 4–8 business days worldwide. You will receive a tracking number by email to follow your order in real time.
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value. Our clogs are crafted by carefully selected manufacturing partners, specializing in premium footwear. We work with trusted suppliers who share our commitment to quality, comfort, and ethical production standards.
Shipping costs are calculated automatically at checkout, based on your delivery address and order size. We occasionally offer complimentary worldwide shipping during promotional periods, which will be clearly indicated on our website.
